We value the trust you place in us. That's why we insist upon the highest standards for secure transactions and customer information privacy. Please read the following statement to learn about our information gathering and dissemination practices.
3. WHAT YOU CONSENT BY USING OUR PLATFORM
4. HOW DO WE USE THE INFORMATION?
We gather two types of information about users through the Platform:
When users come to our Platform, we may track, collect and aggregate Non-Personal Information indicating, among other things, which pages of our Platform were visited, the order in which they were visited, when they were visited, and which hyperlinks were "clicked” We also collect your interactions within the Platform, which includes but not limited to a User/Student User’s behaviour in Unleavable Feed, Mentorship Platform, accessing video lectures among others. We also collect information from the URLs from which you linked to our Platform. Collecting such information may involve logging the IP address, operating system and browser software used by each user of the Platform. Although such information is not Personally Identifiable Information, we may be able to determine from an IP address a user’s Internet Service Provider and the geographic location of his or her point of connectivity.
Personally Identifiable Information
We collect Personally Identifiable Information that you provide to us when you register for free materials, update or change information for your account, purchase products or services, complete a survey, sign-up for email updates or Online Courses, send us email messages, and/or participate in Online Courses or other services on our Platform. We may use the Personally Identifiable Information that you provide to respond to your questions, provide you the specific course and/or services you select, send you updates about Online Courses offered by Learneca and send you email messages about Platform maintenance or updates.
SUBSCRIPTION TO COURSES AND FREE MATERIAL
If you subscribe to any free, trial material that is being provided on our Platform, you may be required to provide us with Personally Identifiable Information such as your name, email address, phone number, work experience, college experience among others.
The Platform may offer you the ability to receive updates via email if you so choose to subscribe to the same. In order to subscribe to these services, you may be required to provide us with Personally Identifiable Information such as your name and email address, among other things.
PARTICIPATION IN ONLINE COURSES
The Platform offers users the opportunity to participate in an Online Course on or through the Platform. If you desire to participate in an Online Course, you will be asked to provide us with certain information necessary to access such Online Courses. This information may include, among other things, your name, email address, payment information, academic background, work experience and CV. If you participate in an Online Course, we may collect from you certain student-generated content, such as assignments you submit to us. We also collect aggregated information about the external links you submit to the Platform’s feed. We also collect course data, such as student responses to Online Course videos and study material in the form of notes, exams and surveys.
COMMUNICATIONS WITH PLATFORM
We may receive Personally Identifiable Information when you send us an email message or otherwise contact us.
THIRD PARTY PLATFORM(S)
We may receive Personally Identifiable Information when you access or log-in to a third party Platform, e.g. Facebook, from our Platforms. This may include the text and/or images of your Personally Identifiable Information available from the third party Platform.
We may receive Personally Identifiable Information when you provide information in response to a survey operated by us.
Learneca uses thrid party tools and services on the Learneca Platforms that may collect non-financial individual-level user data regarding the individual’s use of that Platform while engaged with such Online Course and Unleavable Feed related activities, and the partner sites may share that data with us for the purpose of improving Learneca's Services, the partner site’s services, and the individual’s education experience. This data includes information such as the amount of time spent on the partner Platforms, entire user journey on the platforms, different events triggered by the users and pages viewed among other details.
PROVIDING VALUE ADDED SERVICES
Notwithstanding the above, you understand and agree that to ensure the performance of the Services under this Agreement and provide better Value Added Services to you, the Platform reviews your data collected to run aggregated and anonymized analysis through its internal system. Also, aggregated, anonymous data may be further shared with third party analytics, search engine providers to assist in continuous improvement and optimization of the Services offered through the Platform.
5. THIRD PARTY CREDIT CARD PROCESSING
Learneca provides you with the ability to pay for Online Courses and other services using a credit card, debit card, net banking through a third party payment processing service provider. Please note that our service provider – not Learneca – collects and processes your credit card information and we will not be liable for any damages of any kind arising from the use of the service provider website or any partner website, including, but not limited to compensatory, direct, indirect, incidental, punitive, special or consequential damages, loss of data, goodwill, business opportunity, income or profit, loss of or damage to property and claims of third parties. The User can reach out to the individual Banks and the Payment Gateway systems for any dispute with regards to the transactions.
6. SHARING INFORMATION
7. GRIEVANCE OFFICER
8. APPLICABLE LAW
9. Material Changes
10. ACCESS TO MINORS
Our Platform is not intended for use by minors, and Learneca does not knowingly collect personal data from minors, without the approval of a parent or other authorized person. If we become aware that a minor has registered without such approval, we will expunge any related Personally Identifiable Information of such minor from our records.
Refund & Cancellation Policy
Below are the terms and conditions that govern the Refund Policy.
Purchase of Courses online
Cancellation / refund in any course hosted on the learning platform is not possible once purchase has been made.